AirTran seems to be running neck and neck with Southwest as one of the most unreliable airlines in the world. Speaking of unreliable, Southwest is the ABSOLUTE Worst Airline based upon it's constant bumping of people, canceled flights and poor customer service. In fact, Southwest is just so bold (to send the message the home to consumers) that they actually star in their very own television production of "Airline" in which they share their experiences and insights with a national audience.

"Airline" gives you a taste of the good, the bad and the ugly (plenty of bad and ugly to go around). While Southwest is busy sharing its business (more of a warning to potential customers) with a national audience on television, AirTran is busy on the ground sharing its business with its customers on a not so "one-to-one" basis. Their toll free customer service can be as much a nightmare as their "in-person" terminal customer service.

Maybe AirTran and Southwest should merge, as their level of customer service is just about equal. Southwest is just a few comments away in achieving their very own Worst Airline showcase page on TollFreeOperator.com!

The following are the most recent AirTran comments received. The complaints are piling up and we'll post them on several pages:

Just what are these people thinking? I was recently in Atlanta and just about every Air Tran flight was re-diverted. The plane I was scheduled to fly on was re-directed to Los Angeles and this started a domino effect in which one plane after another was diverted elsewhere stranding hundreds of customers. What should have been a 40 minute layover turned into a 10 hour layover. I called Air Tran customer service and they offered no help, assistance or even an apology! Whatever happened to the "customer is always right" (at least some of the time?)
John B.

Our Air Tran flight had to make an emergency landing in Memphis and I missed my connection in Atlanta. I called the Air Tran toll free number and was told that it was my fault I missed my connection! In Atlanta, I was told the same thing. It was my fault! Now, I ask anyone, just how is it my fault I missed my connection when their plane ran out of fuel and had to make an emergency landing?
Mary J.

There's no doubt that you get what you pay for with Air Tran. From flight scheduling problems to lousy in-flight service - to a toll free number, which keeps you on hold just as long their delays. Get it together Air Tran!
Mike B. - New Jersey

Why have a toll free number when they offer NO help whatsoever! What a waste! On hold forever, disconnected in the middle of my phone call. Call back and offered no help a second and third time.
Joe G.

Maybe AirTran should outsource their customer service to India or some other country:-)
John Halloway

AirTran once, Southwest twice, never again. The government should impose fines on these airlines when they over sell their seats or at least make these airlines give you a free ticket plus, a refund! There's no accountability.
Alice Johnson - Atlanta

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