Ford Motor Company is a super company offering some of the most popular cars and trucks available on the market today.

However, when to comes to their toll-free customer center, they lose a few points. The main complaint is their menu of options and sub-menus to get to the right department.

Interestingly enough, Toll Free Operator is hearing one complaint, which spans some of the most popular toll free numbers. The number one complaint is the need to press any button to conduct your call in English. The solution - offer toll free numbers for specific languages. Offer one main toll free number for English and another for Spanish etc. however, have a human answering the incoming call as consumers appear to be getting fed up with punching in numbers on their phones to get to the correct department.

Ford Motor Company has a main menu followed by sub-menus. Complaints range from not knowing that the VIN of a customer's automobile may be needed (at some point during the call) to dealers, which refer their customers to Ford's main toll free customer service for help.

The following are the most recent Ford Motor Company comments received.

What I can say about Ford Motor Company? The toll free number is nothing but one button push for this and another for that and then another button push and then it's hold time. What really bothers me about calling any toll free number is the intro message asking me press #1 for english. That's just the first choice and then we go on from there through various menus. Has anyone ever considered simply picking up the telephone at Ford and saying "how may we help you" and then route your telephone call to the correct department? For once, I would like to hear human answering the phone as opposed to listening to a computer offering me instructions on how to use my telephone.
David L. - Michigan

Called Ford's toll free number and it's not user-friendly at all. I get through an entire of menu of touching numbers, hit the wrong number and I'm back to square one. I like Ford's products but their toll free customer service is nothing to rave about.
Randy Hill - New Jersey

Okay, called Ford Motor Company and it would have been nice to be warned at the beginning of the call that I might want to have the VIN of my car handy (just in case). I spent ten minutes waiting to be helped and then had to run out to my car to get my registration so I could give them my VIN number to get the help I needed. Not a good experience.
Mike Larouche - Vermont

I've been a Ford man all of my life however, I just might think twice when I go to trade in my car later this year. I think that if you buy a car from any dealership then that's who should offer you ALL of the service you need. I don't have time to sit on the phone and wait forever to get an answers to my questions. Dealer did not want to be bothered so they gave me the toll free number. I called and got nowhere. How about some real customer service Ford?
Rod C.

How about some live people answering the phone when it rings? I'm just so tired of calling toll free numbers and getting caught in a loop of never ending button pushing. I called Ford and missed a few of the button selections and had to start over by re-dialing their toll free number and listening to a menu of choices. I always try to skip these time wasting intros by just clicking ZERO, sometimes it works, sometimes not.
Joe H. - Chicago

Bought a new Ford truck and needed to call Ford customer service. I simply got tired of waiting for someone (anyone) pick up the telephone. Called back again, same thing. Finally called the dealer and they helped me out with my problem. A bit disappointed with Ford toll free customer service. .
Ken - Los Angeles, CA.

I just don't get the need to put customers (spending tens of thousands of dollars) through a barrage of buttons to get through to the right person or department? Ford makes plenty of money and should take a long hard look at their lousy customer service.
Steve Clark - Houston

While I am dissatisfied with Ford's customer service, I love my new car. Ford Motor Credit customer service is very helpful however, the main Ford customer service number is cumbersome. it's getting to the right department that's somewhat difficult and the hold time can be pretty long.
Stacy R. - Orlando, Florida

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